> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blubash.io/llms.txt
> Use this file to discover all available pages before exploring further.

# What are AI agents in BluBash?

> AI agents in BluBash are virtual assistants that automate WhatsApp customer service, handling questions and executing actions around the clock.

AI agents in BluBash are intelligent virtual assistants powered by advanced artificial intelligence. They understand incoming messages, reply to questions, perform automated actions, and provide a personalized customer experience — all without requiring human intervention.

## What AI agents can do for you

<CardGroup cols={2}>
  <Card title="24/7 availability" icon="clock">
    Respond to customers at any time, even outside business hours.
  </Card>

  <Card title="Reduce team workload" icon="users">
    Handle routine inquiries automatically, freeing your team for complex cases.
  </Card>

  <Card title="Instant responses" icon="bolt">
    Provide immediate answers about products, services, and frequently asked questions.
  </Card>

  <Card title="Lead qualification" icon="filter">
    Identify and qualify potential customers automatically during the conversation.
  </Card>

  <Card title="Automated actions" icon="gear">
    Add labels, create notes, transfer conversations, and more — without manual effort.
  </Card>

  <Card title="Brand-aligned tone" icon="pen">
    Adapt to your company's communication style and voice.
  </Card>
</CardGroup>

## How AI agents work

AI agents in BluBash operate through three main stages:

1. **Training** — You provide information about your company, products, and services through text, documents, and links.
2. **Configuration** — You define the agent's behavior, tone, and skills.
3. **Service** — The agent interacts with customers automatically, executing the configured actions.

## Key capabilities

* **Custom training** — Teach the agent with data specific to your business.
* **Configurable skills** — Set up automatic actions such as transfers, labels, and notes.
* **Intelligent handoff** — Automatically transfer conversations to a human agent when needed.
* **Multiple agents** — Create separate agents for sales, support, customer service, and more.
* **Pre-launch testing** — Simulate conversations to validate agent behavior before going live.

## Available agent purposes

You can configure each agent for a specific purpose:

| Purpose              | Use case                                                    |
| -------------------- | ----------------------------------------------------------- |
| **Sales**            | Lead qualification, product presentation, and closing deals |
| **Support**          | Technical troubleshooting and product questions             |
| **Customer Service** | General assistance and routing to specific teams            |
| **Lead Generation**  | Capturing and qualifying potential customers                |

<Tip>
  The more thorough and specific your training, the more accurate and helpful the agent's responses will be. You can run multiple agents in parallel, each with its own specialty.

  * Agents can request human assistance when they don't know how to answer something.
  * All AI agent conversations are saved in the conversation history.
  * You can activate or deactivate agents at any time.
</Tip>