> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blubash.io/llms.txt
> Use this file to discover all available pages before exploring further.

# View a contact's conversation history

> Access the activity timeline on any BluBash contact to see a full, chronological record of messages, updates, tags, automations, and other events.

The activity timeline gives you a complete picture of every interaction and event related to a contact. It is a powerful tool for understanding the full history of your relationship with a customer — from the moment the contact was created through to the most recent activity.

**Why use the timeline?**

* **Complete history**: See all interactions with the contact in one place.
* **Traceability**: Track changes and updates made to the contact record.
* **Context**: Understand the background before starting a new conversation.
* **Audit**: See who made each change and when it happened.

***

## Events recorded in the timeline

The timeline captures the following types of events:

* **Contact creation**: When the contact was first added.
* **Updates**: Changes to basic information or custom fields.
* **Messages**: Messages sent and received via WhatsApp, Instagram, Facebook, and other channels.
* **Tags**: Tags added or removed from the contact.
* **Automations**: Automations triggered for the contact.
* **Campaigns**: Campaign sends, opens, and clicks.
* **Forms**: Form submissions linked to the contact.
* **Integrations**: Synchronisations with external systems.
* **Notes**: Internal notes added to the contact.

***

## How to view the timeline

<Steps>
  <Step title="Open the Contacts section">
    In the left sidebar, click **Contacts**.
  </Step>

  <Step title="Select the contact">
    Click the contact whose history you want to review.
  </Step>

  <Step title="Find the timeline">
    The activity timeline appears in the **right-hand panel** of the contact's detail page.
  </Step>

  <Step title="Browse the timeline">
    Scroll through the timeline to see older events. The most recent events appear at the top.
  </Step>
</Steps>

***

## Information shown for each event

Each entry in the timeline displays:

* **Event type**: An icon and description of what happened.
* **Date and time**: When the event occurred.
* **Responsible party**: Who performed the action (where applicable).
* **Details**: Specific information about the event.
* **Colour coding**: Each event type has a distinct colour for quick identification.

**A few things to keep in mind:**

* The timeline is **updated in real time** as new interactions occur.
* Events are **sorted chronologically** with the most recent at the top.
* Scroll down to see the **complete history**.
* Some events may have **expandable details** with additional information.
* The timeline helps you **maintain context** across conversations and support interactions.