> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blubash.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Close and resolve a conversation

> Learn when and how to close a resolved conversation in BluBash so your queue stays organized and your team stays focused on active interactions.

Once you have finished helping a customer and there is nothing more to address at that moment, you should close the conversation. Closing resolved conversations keeps your queue clean and ensures your team's attention stays on interactions that are still in progress.

<Steps>
  <Step title="Open Conversations">
    Log in to BluBash and go to the **Conversations** menu in the left sidebar.
  </Step>

  <Step title="Locate the conversation">
    Find and open the conversation you want to close.
  </Step>

  <Step title="Click Close">
    Click the **Close** button in the conversation toolbar.
  </Step>

  <Step title="Enter a closing reason (optional)">
    If your team or department has configured closing reasons, select or enter the most appropriate one, then click **Close** to confirm.
  </Step>
</Steps>