> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blubash.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Tag conversations for organization and reporting

> Learn how to apply and manage tags on conversations in BluBash to categorize, prioritize, filter, and track customer interactions across your team.

Tags are labels you can attach to conversations to classify and organize them without needing to open each one individually. By tagging conversations, you and your team can quickly understand the status, priority, or category of any interaction at a glance.

## What tags are used for

* **Organization**: categorize conversations by status, process stage, or request type.
* **Prioritization**: quickly identify which conversations need the most urgent attention.
* **History**: tags remain linked to the contact even after the conversation is closed, preserving full traceability.
* **Smart filtering**: search and filter your conversation list based on the tags applied, making it easier to manage high volumes.

## How to apply tags

<Steps>
  <Step title="Open Conversations">
    Log in to BluBash and click **Conversations** in the left sidebar.
  </Step>

  <Step title="Select the conversation">
    Find and open the conversation you want to tag.
  </Step>

  <Step title="Open the Details panel">
    Click **Details** in the upper-right corner of the conversation screen.
  </Step>

  <Step title="Apply tags">
    Scroll to the **Tags** section and select one or more tags from the available options.
  </Step>
</Steps>

## Important notes

* You can apply **multiple tags** to the same conversation.
* Use the **tag filter** in the conversation list to view only the conversations with a specific tag.
* **Before closing a conversation**, review the tags applied and update them if the situation has changed.
* Tags remain attached to the contact after the conversation is closed, so the history is always preserved for future reference.

<Info>
  Tags are configured by your account administrator. If you need a new tag that does not exist yet, contact your manager or admin to have it created.
</Info>