> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blubash.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer a conversation to another agent

> Redirect an ongoing conversation to a different team or agent on BluBash, with an optional reason to provide context for the receiving team.

Transferring a conversation lets you hand off a customer interaction to the right team or agent when needed. This is common when a conversation starts with one team but requires expertise or action from another — for example, a customer chatting with the sales team who needs help from support, or an inquiry that belongs to the finance department.

<Steps>
  <Step title="Open Conversations">
    Log in to BluBash and click **Conversations** in the left sidebar to find the conversation you want to transfer.
  </Step>

  <Step title="Open the transfer panel">
    Open the desired conversation and click the **transfer** button (the 🔁 icon in the conversation toolbar).
  </Step>

  <Step title="Choose the destination">
    Select where to send the conversation:

    * **Team**: pick the department or team that should take over.
    * **Agent**: optionally select a specific agent within that team.
    * **Reason** (optional): enter a short note explaining why you are transferring the conversation. This is internal only and is never shown to the customer.

    <Tip>
      Use the reason field to give the receiving agent useful context — for example: *"Customer needs an urgent invoice from the finance team."*
    </Tip>
  </Step>
</Steps>

<Note>
  The customer is **not automatically notified** about the transfer. If appropriate, let them know that another agent or team will continue the conversation shortly.
</Note>