> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blubash.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Use quick replies for faster responses

> Learn how to use BluBash quick messages — a library of pre-written responses — to reply faster and more consistently without retyping common texts.

Quick messages are a library of pre-written texts that you can access and send during any conversation without having to retype the same content for every customer. They are ideal for standard responses you use frequently, helping you respond faster and maintain consistent communication across your team.

Common examples include:

* Agent or company introduction.
* Opening question ("How can I help you today?").
* Useful information such as payment methods, bank transfer details, address, or business hours.

## How to send a quick message

<Steps>
  <Step title="Open Conversations">
    Log in to BluBash and click **Conversations** in the left sidebar.
  </Step>

  <Step title="Open the conversation">
    Select the conversation where you want to send a quick message.
  </Step>

  <Step title="Open the quick messages panel">
    Click the **lightning bolt** icon (next to the attach button) to open the quick messages panel.
  </Step>

  <Step title="Select a message">
    Browse the list or search by name to find the message you want to use.

    <Tip>
      Prefer messages highlighted in **orange** with the label **"quick message"**. Unlike templates, quick messages have **no sending cost**.
    </Tip>
  </Step>

  <Step title="Fill in variables (if any)">
    Some quick messages include variables — placeholders like `{{1}}`, `{{2}}` — that let you personalize the text for each customer or agent.

    BluBash suggests values automatically, but you can edit them before sending.

    **Example saved as a quick message:**

    ```
    Hello {{1}}, this is {{2}} and I will be continuing your service.

    How can I help you today?
    ```

    **After filling in variables:**

    ```
    Hello Maria, this is Ana and I will be continuing your service.

    How can I help you today?
    ```
  </Step>

  <Step title="Preview and send">
    Check the final text in the **message preview** field, then click **Send** when you are ready.
  </Step>
</Steps>

Once sent, the message appears in the conversation window just like any other message you type manually.