> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blubash.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Create quick reply shortcuts for your team

> Learn how to create quick reply messages in BluBash so your agents can send standardized responses instantly during active WhatsApp conversations.

Quick replies are pre-written messages that agents can send immediately during active conversations, with no approval process required. They help your team respond faster and maintain consistent messaging.

<Warning>
  Only **administrators and managers** can create quick replies.
</Warning>

## Get started

<Steps>
  <Step title="Open Templates">
    In the left-hand menu, click **"Templates"**.
  </Step>

  <Step title="Start a new template">
    Click the **"+ Create Template"** button.
  </Step>

  <Step title="Choose the type">
    Select **"Quick Reply"** (marked with the "Ready to use" badge).
  </Step>
</Steps>

## Step 1: Select a category

Choose the category that fits your message:

* **Greeting** — welcome messages and introductions
* **FAQ** — answers to frequently asked questions
* **Contact information** — company details
* **Product information** — details about your products or services
* **Pricing** — information about prices and plans

## Step 2: Configure the quick reply

### Name

Enter a descriptive name so agents can find the message quickly.

**Example:** `Agent introduction`

### Content type

Choose the format that suits your message:

* **Text** — a plain text message
* **Image** — an image with an optional caption
* **Video** — a video with an optional caption
* **Document** — a PDF or DOC file
* **Audio** — a pre-recorded audio message
* **Contacts** — a shared contact card

**Example text:**

```
Hello {{1}}! I'm {{2}} and I'll be helping you today.

How can I assist you?
```

## Step 3: Assign teams

Select which teams will have access to this quick reply.

<Info>
  Only members of the selected teams will see this quick reply in their list.
</Info>

## Step 4: Review and create

Review your settings and click **"Create Quick Reply"**.

The quick reply will be **available immediately** — no approval needed.