The Settings tab lets you fine-tune how your AI agent behaves during conversations. From splitting long replies into shorter messages to restricting the topics the agent can discuss, these options give you precise control over the customer experience your agent delivers.
How to access settings
Open AI Agents
In the left sidebar, click AI Agents.
Select your agent
Click on the agent you want to configure.
Open the Settings tab
Click the Settings tab at the top of the page.
Interaction settings
Split responses
When enabled, the agent breaks long replies into multiple shorter messages.
Benefits:
- Messages feel more natural and conversational
- Easier to read on WhatsApp
- Avoids sending overly long, dense text blocks
When to use it: This setting is recommended for most use cases, especially when the agent provides detailed answers.
Use emojis
Allows the agent to include emojis in its responses to make them friendlier and more expressive.
Benefits:
- More humanized communication
- Lighter and more approachable messages
- Stronger emotional connection with customers
When to use it: Recommended when the agent’s tone is set to Normal or Casual. Avoid this setting for Formal or corporate tones.
Timezone
Defines the timezone the agent uses for date and time references.
When to configure it: Set this to your company’s local timezone, particularly if the agent discusses scheduling, business hours, or time-sensitive information.
Advanced settings
Restrict topics
Limits the agent to only answering questions related to your business.
Benefits:
- Prevents the agent from responding to off-topic questions
- Keeps the conversation focused on customer service
- Reduces the risk of inappropriate or irrelevant responses
Example:
- With restriction: The agent only responds to questions about your products and services.
- Without restriction: The agent can engage in conversation on any subject.
When to use it: Recommended for specialized agents and any scenario where maintaining a professional, on-brand focus is important.
Saving your settings
Review your changes
Check that all settings are configured as intended.
Click Save Settings
Your changes will be applied immediately.
Settings changes take effect immediately and affect the agent’s live behavior. If the agent is currently active, test your changes before applying them in a production environment.
Important notes
- You can update settings at any time without losing other configurations.
- After making significant changes, test the agent to confirm the behavior is as expected.
- Balance automation with quality — periodically review settings based on customer feedback and conversation performance.