From the first contact with the AI to the deal derived for the next area
What you can do with BluBash
AI agents
Available 24 hours a day. They answer based on what you taught them, add notes, apply tags and transfer to the right team.
Hybrid service
AI and team in the same conversation. The AI prepares the case, a team member takes over with full context and can hand the conversation back to the AI.
Conversations
A single inbox for WhatsApp, Instagram and Webchat, with filters, transfers, internal notes, templates and closing.
Pipelines
Track sales, onboarding, support, collections or any staged process, with automatic derivation between areas.
Reports & Insights
Conversation volume and distribution, satisfaction, and an AI quality analysis of each conversation.
Campaigns
Send bulk WhatsApp messages with Meta-approved templates to segmented lists.
Service channels
Every channel lands in the same Conversations inbox. Your team replies from one place, and the AI agent can serve on any of them.Telegram and Email appear on the channels screen as Coming soon.
How the features connect
1
The customer reaches out on one of your channels
The message arrives through WhatsApp, Instagram Direct or the website widget and lands in the inbox of the channel’s default team.
2
The AI agent answers first
If the channel has an AI agent linked, it answers questions, qualifies the lead, adds a summary note and applies tags.
3
The team takes over when needed
The agent transfers to the right team. The team member reads the history and notes and continues the conversation. When the human part is done, they can hand the conversation back to the AI.
4
The process becomes a deal
The team member creates the deal in a Pipeline from the conversation itself and tracks stages, tasks and deadlines.
5
The next area receives it automatically
When the deal is won, derivation creates a new deal in the next area’s Pipeline, such as Onboarding or Legal.
6
The manager tracks the numbers
Reports show volume, satisfaction and how much the AI handled on its own. The AI analysis scores the quality of each conversation.
Who BluBash is for
BluBash serves operations that sell to, support or follow up with customers through messaging: sales teams, support, customer success, collections and onboarding. It works for one person handling a few conversations a day and for several teams handling thousands, because distribution, roles and permissions are set per team.Where to start
Key concepts
Contact, conversation, deal, Pipeline, team and channel: understand them before you configure.
Implementation guide
The right order to set up your account, from the first team to the first hybrid conversation.
FAQ
Straight answers to the most common questions from new users.
Developer API
Integrate BluBash with your systems to manage channels and trigger campaigns.
BluBash is an official Meta partner. For WhatsApp, you choose between WhatsApp Lite, connected by QR code, and the official WhatsApp Business API, recommended for operations that need templates, campaigns, high volume and stability.