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Deactivating a channel pauses the message flow without deleting anything. The setup, the connection, and the history stay saved, and you can reactivate it whenever you want. Use this instead of deleting when the pause is temporary.

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When to use it

  • Maintenance or a process change during which the channel should not receive service.
  • A Webchat that needs to go offline for a while, for example during a website redesign.
  • A channel you want to keep, but are not using right now.

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Deactivate or activate

1

Open the channel

In Channels, click the channel card to open its page.
2

Open the Danger Zone

At the bottom of the page, click Danger Zone to expand the section.
3

Use the Channel Status switch

Under Channel Status (“Enable or disable this channel to control message flow”), click the switch:
  • On: the status changes to Active.
  • Off: the status changes to Inactive.
While BluBash saves the change, the label shows Saving…. If saving fails, the switch returns to its previous position.

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What changes when the channel is inactive

Let your team know before deactivating a channel in use. Contacts may still try to reach the business through that number, account, or website. If the channel stays offline for long, point contacts to another channel.

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Activating does not replace the connection

The switch only changes the channel status. If the channel has not finished connecting, or a WhatsApp Lite channel lost its session, turning on the switch does not reconnect it. In these cases, click the channel in the Channels list and finish the connection in Configure Channel.

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Indicators in the channel list

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Deactivate or delete?

See Delete a channel →.

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Next steps