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BluBash lets you open a new conversation directly from a contact’s detail page. This makes it straightforward to reach out proactively or follow up with a customer while you are already looking at their record — without needing to navigate to the conversations inbox first. When to use this feature:
  • Proactive outreach: When you need to get in touch with a customer on your own initiative.
  • Resuming contact: To pick up where a previous conversation left off.
  • Quick action: When you are already viewing the contact and need to start messaging immediately.

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Start a conversation from a contact

1

Open the Contacts section

In the left sidebar, click Contacts.
2

Select the contact

Click the contact you want to message to open their detail page.
3

Open the actions menu

Click the menu button (three dots) in the upper-right corner of the screen.
4

Choose Start conversation

In the menu that appears, click Start conversation (message icon).
5

Select a team (if applicable)

If you belong to more than one team or department, select the team that should handle this conversation.
6

Select a channel

Choose which WhatsApp number you want to use to contact the customer.
7

The conversation opens

After selecting the team and channel, you are redirected to the conversations inbox with the conversation already open and ready to send messages.
To use this feature you need:
  • The contact to have a registered WhatsApp number.
  • Permission to start conversations in BluBash.
  • At least one WhatsApp channel configured in your account.
If your company uses the Official WhatsApp API and the contact has not sent a message in the last 24 hours, your first outbound message must be a message template.
A few things to keep in mind:
  • The Start conversation option only appears if the contact has a WhatsApp number registered.
  • You are automatically redirected to the conversations inbox after selecting the channel.
  • If an active conversation already exists with the contact, that conversation will open instead of creating a new one.
  • The conversation is assigned to you automatically.
  • You can use this feature for proactive outreach and follow-ups.