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Tags are labels you can attach to conversations to classify and organize them without needing to open each one individually. By tagging conversations, you and your team can quickly understand the status, priority, or category of any interaction at a glance.

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What tags are used for

  • Organization: categorize conversations by status, process stage, or request type.
  • Prioritization: quickly identify which conversations need the most urgent attention.
  • History: tags remain linked to the contact even after the conversation is closed, preserving full traceability.
  • Smart filtering: search and filter your conversation list based on the tags applied, making it easier to manage high volumes.

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How to apply tags

1

Open Conversations

Log in to BluBash and click Conversations in the left sidebar.
2

Select the conversation

Find and open the conversation you want to tag.
3

Open the Details panel

Click Details in the upper-right corner of the conversation screen.
4

Apply tags

Scroll to the Tags section and select one or more tags from the available options.

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Important notes

  • You can apply multiple tags to the same conversation.
  • Use the tag filter in the conversation list to view only the conversations with a specific tag.
  • Before closing a conversation, review the tags applied and update them if the situation has changed.
  • Tags remain attached to the contact after the conversation is closed, so the history is always preserved for future reference.
Tags are configured by your account administrator. If you need a new tag that does not exist yet, contact your manager or admin to have it created.