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Deleting a channel permanently removes the channel and all of its setup. Ongoing conversations are interrupted, you can no longer send or receive messages through it, and the integration with the external platform (Meta, Instagram, or QR code) is disconnected. This action cannot be undone.
If the pause is temporary, deactivate the channel → instead. Deactivating keeps everything so you can reactivate it later.

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When to delete

  • The business no longer uses the number, the Instagram account, or the website.
  • You are moving a number from WhatsApp Lite to WhatsApp Business API and need to free up the number.
  • The channel was created by mistake and was never used.

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Before you delete

  • Close or transfer the channel’s ongoing conversations.
  • If the channel is a main entry point, tell your contacts about the new channel.
  • For Webchat, remove the code from your website. After deletion, the widget tells visitors the chat is no longer available.

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Delete a channel

You can delete from the channel list or from the channel page.
1

Open the channel

In Channels, click the channel card.
2

Open the Danger Zone

At the bottom of the page, click Danger Zone. Under Delete Channel (“Permanently remove this channel and all associated data”), click Delete.
3

Confirm

Follow the confirmation described below.

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The delete confirmation

The Delete Channel window warns that the action cannot be undone and lists what will happen:
  • All ongoing conversations will be interrupted.
  • You will no longer be able to send or receive messages through this channel.
  • All channel configuration will be lost.
  • Integration with external platforms will be disconnected.
To confirm, type the channel name exactly as it appears, with the same upper and lower case, and click Delete Channel. The button is only available when the text matches. BluBash shows “Channel deleted successfully” and returns to the channel list.

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After deletion

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Common errors

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Next steps