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Creating an AI agent in BluBash is straightforward. A guided setup walks you through all required information in just a few steps, so you can have a fully configured agent ready to train and deploy in minutes.

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Before you start

Navigate to AI Agents in the left sidebar, then click Create Agent in the top-right corner of the screen.

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Step 1 — Agent profile

In the first step, you define the agent’s identity and basic behavior.
1

Enter the agent name

Type the name the agent will use when introducing itself to customers.Example: “Ana - BluBash Support”
2

Choose a purpose

Select the agent’s primary function:
  • Sales — Lead qualification and deal closing
  • Support — Technical problem-solving
  • Customer Service — General assistance and routing
  • Lead Generation — Capturing potential customers
3

Set the tone

Choose the communication style the agent should use:
  • Formal — Professional and corporate language
  • Normal — A balance between formal and casual
  • Casual — Light and friendly language
4

Describe the behavior

Write a description of how the agent should act in conversations.Example: “Be cordial and empathetic. Ask questions to understand the customer’s needs and direct them to the correct team.”
5

Click Next

Proceed to the company information step.

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Step 2 — Company information

Provide details about your company so the agent understands the business context.
1

Enter your company name

Type the name of your company.
2

Describe your company

Add a detailed description of your business, products, and services.Example: “A technology company specializing in customer service solutions via WhatsApp, Instagram, and other channels.”
3

Click Next

Proceed to the review step.

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Step 3 — Review and create

Review all the information you’ve configured before creating the agent.
1

Verify agent details

Check the name, purpose, and tone you selected.
2

Confirm company information

Make sure the company name and description are accurate.
3

Click Create Agent

The agent will be created and you’ll be redirected to its detail page.
From the detail page, you can add training, configure skills, and adjust settings before activating the agent. After creating your agent, complete the following before activating it:
  1. Add training — Teach the agent with business-specific information.
  2. Configure skills — Define actions the agent can execute automatically.
  3. Adjust settings — Customize behaviors like emoji use, response splitting, and topic restrictions.
  4. Test the agent — Simulate conversations to validate behavior.
A newly created agent is inactive by default. You need to activate it manually after completing training and configuration.