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Quick messages are a library of pre-written texts that you can access and send during any conversation without having to retype the same content for every customer. They are ideal for standard responses you use frequently, helping you respond faster and maintain consistent communication across your team. Common examples include:
  • Agent or company introduction.
  • Opening question (“How can I help you today?”).
  • Useful information such as payment methods, bank transfer details, address, or business hours.

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How to send a quick message

1

Open Conversations

Log in to BluBash and click Conversations in the left sidebar.
2

Open the conversation

Select the conversation where you want to send a quick message.
3

Open the quick messages panel

Click the lightning bolt icon (next to the attach button) to open the quick messages panel.
4

Select a message

Browse the list or search by name to find the message you want to use.
Prefer messages highlighted in orange with the label “quick message”. Unlike templates, quick messages have no sending cost.
5

Fill in variables (if any)

Some quick messages include variables — placeholders like {{1}}, {{2}} — that let you personalize the text for each customer or agent.BluBash suggests values automatically, but you can edit them before sending.Example saved as a quick message:
Hello {{1}}, this is {{2}} and I will be continuing your service.

How can I help you today?
After filling in variables:
Hello Maria, this is Ana and I will be continuing your service.

How can I help you today?
6

Preview and send

Check the final text in the message preview field, then click Send when you are ready.
Once sent, the message appears in the conversation window just like any other message you type manually.