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Once created, any channel can have its name, default team, and AI agent changed at any time. Changes work the same way for WhatsApp, Instagram, and Webchat. The connection details with Meta, Instagram, or the QR code are not part of this form.

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When to edit

  • Switch the AI agent that handles the channel, for example after creating a new agent.
  • Change the team that receives the channel’s conversations.
  • Turn off AI on the channel and leave service to the team only.
  • Rename the channel to make clear which area or brand it belongs to.

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Edit the channel settings

1

Open the channel

In the side menu, click Channels and then the channel card. The channel page opens.
If the channel is still waiting for connection, or a WhatsApp Lite channel lost its connection, the click opens the Configure Channel window instead of the page. Finish the connection first.
2

Change the fields

On the Channel Settings card:
3

Save

Click Save. The button is only available after something changes. BluBash confirms with “Channel updated successfully”.
The Default Team defines where the channel’s new conversations go. To move a conversation that is already in progress, use transfer →.

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Other settings by channel type

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Default team and linked teams

When you change the Default Team, keep in mind:
  • The default team cannot be unlinked from the channel through the team’s Channels tab. Change the default team here first.
  • Instagram and Webchat channels are connected to a team through the Default Team, because the team’s Channels tab only lists WhatsApp channels to add.
See Create and configure teams →.

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What you cannot edit

  • Channel type. To move from WhatsApp Lite to WhatsApp Business API, create a new channel.
  • Connected account. The number, Instagram account, and technical IDs come from the connection and are not in the form.

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Common errors

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Next steps