Edit a template or quick reply
1
Open Templates
In the left-hand menu, click “Templates”.
2
Find the item
Use the search field or scroll through the list to locate the template or quick reply.
3
Open the actions menu
Click the three-dot icon (⋮) next to the item.
4
Select 'Edit'
Click the Edit option from the dropdown menu.
5
Make your changes
You can update any of the following:
- Name and description
- Content (header, body, footer)
- Buttons and media
- Variables
- Associated channels or teams
6
Save the changes
Click the save button to apply your updates.
What happens after editing
The effect of an edit depends on the type of message:- Message templates
- Quick replies
- Editing a template requires new Meta approval
- The status changes back to Pending
- The previous version remains available to send until the new version is approved
Delete a template or quick reply
1
Open Templates
In the left-hand menu, click “Templates”.
2
Find the item
Search or scroll to locate the item you want to remove.
3
Open the actions menu
Click the three-dot icon (⋮) next to the item.
4
Select 'Delete'
Click the Delete option.
5
Confirm deletion
Confirm that you want to permanently delete the item.
When to edit vs. when to create new
Edit the existing item when you want to:- Fix a typo or wording error
- Update information such as prices or business hours
- Add or remove variables
- The content is completely different from the original
- You want to keep the current version available while adding a new one
- You need approval urgently and cannot wait for re-approval of the edited version
Important notes
- Edits to message templates require new Meta approval and may take up to 24 hours
- Edits to quick replies are immediate
- Deletion is permanent — there is no undo
- Messages already sent are not affected by edits or deletions
- After editing a template, test it before using it in live conversations