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Training is the content the AI agent looks up to answer. Services, prices, deadlines, required documents, policies and frequent questions go here. The more specific and current the training, the more accurate the answers on every channel the agent serves: WhatsApp, Instagram and Webchat.
Training teaches what the agent knows. How it talks (tone, order of questions, when to transfer) belongs in the Behavior field of the Profile tab.

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Open the trainings

1

Open the agent

In the sidebar, click AI Agents and then the agent.
2

Click the Trainings tab

The tab shows the list of all the agent’s trainings and the Add text, Add file and Add website buttons.

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Training types

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Add a text training

Text training form with the frequent questions of Atlas Consulting
1

Click Add text

The Add Text Training panel opens on the side.
2

Write the content

Fill in the Content field. The counter shows how many of the 5,000 characters you used.
3

Click Add Training

BluBash automatically generates a title from the content and starts processing.
Example of a good text training:
Split content by subject: one training for hours and contacts, another for each service, another for policies. This makes reviews and updates easier.

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Add a file

1

Click Add file

The Add File Training panel opens on the side.
2

Select the file

Drag the file to the indicated area or click to select it. The upload starts as soon as you choose a valid file and shows the progress as a percentage.
3

Wait for processing

After the upload, BluBash extracts the file content. The training appears in the list with the Processing status until it finishes.
Accepted formats: PDF, DOC, DOCX, TXT, CSV, XLSX, MD, PNG, JPG, JPEG and WEBP. Files over 50 MB or in another format are rejected before upload, with the message File is too large (max 50 MB) or an unsupported format warning. When you open a file training, you see Original file name, File type, Extracted characters, Generated trainings and Processed at. Use Extracted characters to confirm the content was read: a scanned PDF without text or an unreadable image yields little or no content.

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Add the website

1

Click Add website

The Add Web Training panel opens on the side.
2

Enter the website URL

Paste the address in Website URL. If you do not type https://, BluBash adds it automatically. A green border indicates a valid URL.
3

Decide on subpages

Turn on Include Subpages to also include up to 2 levels of related pages, with a maximum of 100 pages. Leave it off to train only the page you entered.
4

Click Add Website

The training enters the list as Processing. When it finishes, the details show Indexed pages and Generated trainings.
Only public pages can be read. Pages that require login, restricted areas or content loaded only after a user action are not included. If the website is very large, processing may hit the time limit; the training details show Time limit reached during processing and how many pages were processed.

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Training status

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Manage trainings

The list brings all types together. To find a training, use the Search trainings… box or the Type filter (Text, File, Web). Click a training to open its details.
Deleting a training is permanent. The agent stops using that content in its next answers.

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AI credits

Adding trainings consumes AI credits. If there are not enough credits, the tab shows the Unable to start training alert with the Upgrade plan button, which takes you to the billing page.

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Best practices

  1. Start with the essentials: services, prices or price ranges you can share, deadlines, documents, hours and contacts.
  2. Be specific: “15 business days” is better than “fast turnaround”.
  3. Avoid contradictions: if information changed, edit or delete the old training instead of adding another one with the new data.
  4. Use the right format: text for rules and frequent questions, files for long material, website for content that is already published.
  5. Test after every change: ask in Test Agent exactly what a customer would ask.
  6. Review with real data: use the AI Analysis of conversations to find questions the agent could not answer and turn them into new trainings.

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Common errors

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Next steps