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The History is the contact’s timeline. It shows, in chronological order, every recorded event: who changed the profile, which tags were added or removed, how deals moved through Pipelines, which tasks were created, and which campaigns the contact received. Use the history to understand the context before replying, audit changes, and see what the AI agent did during the conversation.

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Open the history

1

Open the contact

In the sidebar, click Contacts and then click the contact.
2

See the History tab

The History tab opens by default in the center of the page. The most recent events appear first.
3

Scroll to see older events

When you scroll to the end, BluBash loads earlier events automatically.
If the contact has no events yet, No history recorded yet appears.

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What each event shows

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Event types

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AI agent actions in the history

In hybrid service, the history shows the AI agent’s work side by side with your team’s. When the agent updates contact data or applies a tag, the event appears with the agent’s name as the author. This lets you:
  • Check whether the agent collected the right data before the transfer.
  • Audit tags applied automatically.
  • Adjust the training when the agent saves information in the wrong field.
See Hybrid service →.

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The other contact tabs

Before taking a conversation transferred by the AI agent, open the contact’s History. In a few seconds you see the open deals, the latest tags, and what has already been agreed.

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Limitations

  • The history records events from the moment the related feature started being used. Actions taken outside BluBash appear only if they arrive through an integration or the API.
  • When the contact is deleted, the history is deleted with it and cannot be recovered.

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Next steps

Edit a contact

Learn the fields and who can change them.

Deals

Work the contact’s deals in Pipelines.

Tasks

Organize follow-ups, calls, and meetings.

Start a conversation

Talk to the contact from their page.